Does the product not fit you?
No one will rip your head off when you return the goods. It is sometimes difficult to choose something from the photos, and we understand that. Therefore, you can send us goods that do not fit you without giving a reason within 14 days from the day the package arrived. The goods must be unworn in their original packaging, including tags intact.
How to do it?
1. Just click on this link: https://shopify.com/60280963318/account to login to your customer account.
2. On your customer profile, you select the order, the product you want to return and the return option, the reason for the return and confirm the request.
3. Once we accept the return request, you can send the goods using the code: 91954320 via PACKETA.
4. This service costs CZK 69 and will be deducted from your refund. In the Post Office, report the shipment of the package to Betty Brands with the return code: 91954320. The operator of the delivery point will print the label himself, stick it on the shipment and give you a confirmation of receipt of the shipment.
5. The amount for the returned goods will be refunded using the same payment method as the original transaction, within 7 days of the goods being delivered to our warehouse or store. Items usually arrive within 5 working days. If there is a delay, please do not hesitate to contact us and together we will find a solution.
Did something go wrong?
We're sorry, but don't despair. That's where the complaints come from. For the fastest and easiest processing possible, we recommend the following steps. First, consider whether the complaint is justified. If so, please send us photos of the defect to e-mail info@bettybrands.cz for assessment.
How to complain about goods?
1. Just click on this link: https://shopify.com/60280963318/account to login to your customer account.
2. On your customer profile, you select the order, the product you want to return and the return option, the reason for the return and confirm the request.
3. Once we accept the return request, you can send the goods using the code: 91954320 via PACKETA.
4. We will contact you within 7 days of receiving the goods at our warehouse / store to resolve the complaint. The complaint process is described in detail and governed by our Terms and Conditions .
BETTY BRANDS ADVERTISING LINE
Complaints about goods are governed by the relevant provisions of the Civil Code and the Consumer Protection Act. In the event that the defect is found to be a substantial breach of contract (on the basis of a written assessment by the supplier or manufacturer), the goods will be exchanged for a new item, or the full price of the goods already paid will be returned. In such a case, postage will also be refunded against the tax document (just send the document together with the order number to info@bettybrands.cz). The postage will be refunded to you in the amount corresponding to the cheapest method of delivery of the goods offered.
In case of defective performance, which is a material breach of the contract, the buyer has the right to:
1. to remove the defect by repairing the item
2. removal of the defect by delivery of a new item without defects or delivery of the missing item
3. for a reasonable discount from the purchase price, or
4. withdrawal from the contract.
1. How to complain about defective goods
1.1 Complaints (notification) of product defects
1.1.1 The buyer is obliged to send the claimed goods to the seller without undue delay after discovering the defect. The time during which the buyer is in arrears with sending the goods to the seller is not included in the deadline for handling the complaint.
1.1.2 The buyer is obliged to prepare the claimed goods for transport in such a way that the goods are not damaged. The seller bears the risk of damage to the item until it is delivered to the buyer.
1.1.3 The buyer is obliged to deliver the claimed goods to the seller clean (clothes washed, shoes cleaned, but not washed).
1.1.4 If, according to the concluded purchase contract, the goods show obvious defects (for example, a damaged transport package) already upon acceptance of the goods, the buyer has the right not to accept the goods. In this case, the goods will be sent back to the seller. The latter has the obligation to put everything in order and send the goods to the buyer again in the shortest possible time.
1.1.5. The seller is not obliged to comply with the buyer's claim if he proves that the buyer knew about the defect in the goods before taking over or caused it himself.
2. Settlement of the complaint by the seller
2.1. The seller is obliged to handle the complaint submitted by the buyer = consumer no later than 30 days from the date of application of the complaint, taking into account the deadline for sending the goods to the buyer. In justified cases, the seller is entitled to require the buyer to negotiate a longer period. The seller informs the buyer about the outcome of the claim settlement by email. In the case of sending the claimed goods to the seller, the day of receipt of the last part of the goods by the seller is considered to be the day of receipt of the complaint. The date of settlement of the complaint is considered to be the day of notification of the buyer - consumer by the seller about the method of settlement of the complaint.
2.2. The seller is obliged to send the buyer a written complaint form. The form must contain the name, surname, mailing address and email address of the buyer.
2.3. The obligation to write a complaint form also applies to other persons designated to carry out the repair.
3. Address of the seller
3.1 Shipping address for complaints:
Pavlína Kučírková Brettová/Betty Brands
Kovosreal s.r.o
Mostecká 1487
Duchcov
419 01
4. Final provisions
4.1 These complaint rules enter into force and become effective on 04/01/2022. Betty Brands reserves the right to change or supplement the wording of the complaint rule at any time. Changes or additions enter into force on the day they are published on Bettybrands.cz
